Mason Card Office

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Mason ID, your key to life at Mason. Contact the Mason Card Office for additional support.
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FAQs

Contact Us

Check out the FAQs for questions and guidelines about the Mason ID, Mason Money, meal plans, and door access. If you have further questions, please visit one of the Mason Card Office locations during business hours or submit your question online.

The Mason Card Office follows the university holiday schedule and will be closed on the scheduled holidays and breaks.

Got questions? Let us help you!

MEET OUR TEAM

Laura Callahan

Director
Mason Card Office

Jeremiah Garcia

Assistant Director
Mason Card Office

Ryan Elci

Office Manager
Mason Card Office

Steve Duval

Tech Support Manager
Mason Card Office

Tito Pak

Technical Service Assistant
Mason Card Office

FAQs

Obtain A Mason ID

If you plan on using services, such as meal plans, Mason Money, campus shuttles, building access, and off-campus discounts, you must obtain and present your Mason ID at the time of these services.

If your card is lost or stolen, choose one of the following methods to deactivate your Mason ID to prevent any unauthorized usage of Mason Money and meal plans:

  • Log into the Online Mason Card Office and select “Lost/Stolen Card.”
  • Contact the Mason Card Office at (703) 993-1004. If after business hours, leave a voice mail requesting that your Mason ID be deactivated, clearly stating your name, G Number, and contact information.

For a replacement Mason ID, visit the Mason Card Office on the Fairfax Campus, SciTech Campus, or Mason Square during business hours. There is a $25 fee for a card replacement.

After receiving your replacement card, log into the Online Mason Card Office to reactivate it. If your newly issued Mason ID does not grant you access to buildings or spaces, contact your office or building manager for access management.

Students—All academic and administrative buildings will be open during regular business hours and do not require Mason ID. To access residence halls, contact the Housing and Residence Life staff for support.

Faculty/Staff/Affiliate—All academic and administrative buildings will be open during business hours. To gain access outside of operation hours, contact your office or building manager to request additional access.

Campus services (such as dining, retail, entertainment, and recreation) that are open to the public accept debit/credit cards.

Due to technical challenges, we cannot print physical Mason IDs for all users. We encourage everyone who currently doesn’t have a Mason ID or has lost/damaged a Mason ID to activate the Mason Mobile ID.

For current physical Mason ID users, the physical Mason ID is working properly. If you opt for the Mason Mobile ID, there is no cost for switching from a physical Mason ID card to the Mason Mobile ID. However, once your Mason Mobile ID is activated, the physical card will stop functioning immediately.

There is no cost to use your Mason ID on mobile devices.

  • Apple: up to two devices (one iPhone and one Apple Watch) that are signed into iCloud with the same Apple Account
  • Android: one Android phone

If you are new and never downloaded the Mason Mobile ID, follow the steps here to activate your Mason Mobile ID.

If you don’t have access to your old device:

  • Open Settings on your new device, and go to your Apple Account.
  • Scroll to the bottom, where it shows all linked devices under your iCloud account, and remove the old device.

If you still have access to your old device:

  • Make sure your DUO mobile is set up on your new phone.
  • Open the Apple Wallet on your old device.
  • Select the Mason Mobile ID pass, tap the info icon in the top right corner, and select Remove Card.
  • Once your old pass is removed, you can add your pass to the new device using the Atrium Campus Connect app.

Please check the following setup guidelines:

If you experience any technical difficulties, contact the Mason Card Office on the Fairfax Campus during business hours.

  • iPhones XS and later: Express Mode with power reserve is available for up to five hours after the device’s battery needs to be charged. You can press the side button to check if Express Mode is available when your iPhone needs to be charged. Doing this often may significantly reduce the power reserve for Express Mode. If you choose to power off your iPhone, this feature will not be available.

  • Android, iPhone 6/6 Plus to iPhone X: Your device must have battery power to use the Mason Mobile ID.

Yes. The Mason Mobile ID provides full access to all campus services. Simply tap your device on the card readers, and you can access your meal plan, library, gym membership, building entrance, Mason Money, and more.

Managing Your Mason Money

All current Mason students, faculty, staff, and affiliates can deposit Mason Money to their Mason ID.

Campus facilities open for public services, such as libraries, dining halls, restaurants, print services, etc., also accept debit/credit cards.

Mason alumni, friends and family, and community members may apply for a Mason Money Patron Card to use Mason Money. Contact the Mason Card Office for details.

Mason Money offers a convenient way to make transactions. It reduces the need for Mason members to carry credit/debit cards on campus.

There are no fees to maintain a Mason Money account.

Please check the Sample Semester Budget for the most common expenses. Deposit amounts vary from person to person. Please adjust to meet your needs.

Mason Money carries over to the next semester and from year to year as long as the cardholder maintains an active student or employee relationship with the university. Any unused Mason Money can be refunded to the cardholder when departing from the university.

Should you have problems with a vending machine not dispensing or not returning your money, please submit a refund or problem request to the appropriate vendors listed below.

If you are on the SciTech, Mason Square, or Front Royal campus, you may identify the office there to assist you based on the Mason Vending sticker on the vending machines.

Coca-Cola (Beverages)
(703) 993-2840
Submit Form

Canteen (Snacks)
(703) 993-2840
Submit Form

If your card is lost or stolen, deactivate your Mason ID to prevent any unauthorized usage of Mason Money and meal plans:

  • Log into the Online Mason Card Office and select “Lost/Stolen Card.”
  • If unauthorized transactions have been made, contact Mason Card Office at (703) 993-1004 or [email protected]. If after business hours, leave a voice mail requesting that your Mason ID be deactivated, clearly stating your name, G Number, and contact information.

Please note:

  • Cardholder will not be held responsible for any unauthorized/fraudulent transactions after the time the card is properly reported as lost or stolen.
  • If cardholder notifies the Mason Card Office of a lost/stolen card within two business days, the cardholder will be responsible for no more than $50 of unauthorized/fraudulent charges that occur before notice to the University.
  • If the cardholder does not notify Mason Card Office within two business days of learning of the lost/stolen card and the Mason Card Office can prove notification would have stopped the misuse of the card, the cardholder may lose as much as $500 from the account for unauthorized/fraudulent charges.

Early withdrawals are allowed under extenuating circumstances. A service charge of $25 may apply for refund requests.

If the students or employees departing from the university (graduation, withdrawal, or leaving employment) would like to receive a refund, please email the Mason Card Office with their G Number and mailing address. A service charge of $25 will be assessed for refund requests.

A one-year grace period is allowed once the cardholder’s relationship with the University has been terminated to request a refund. Failure to request a refund will result in account closure and a $25 service charge. Any remaining balance after the service charge is applied will be submitted to the students account. If there is a zero balance on the student’s account then the remaining funds will be submitted to the Commonwealth of Virginia as unclaimed property.

Managing Your Meal Plan

For questions on meal plan options, food nutrition, allergy concerns, or dietary restrictions, please visit Mason Dining FAQs for more information.

Students living in residence halls without full kitchens in the suite must have an Independence or Liberty meal plan per the Mason Housing License Agreement every student signs prior to living on campus. Freshmen and Sophomores must have the Independence meal plan. Junior and above may choose between an Independence and Liberty meal plan.

Students living in residence halls with full kitchens are not required to have a meal plan but can choose one of the following options: Independence, Liberty, Dining Dollars, and Patriot. The only residence halls with full kitchens are Rogers, Northern Neck, Potomac Heights, Liberty, and The Townhouses.

  • Log on to the Online Mason Card Office with your Mason NetID.
  • Click “Buy/Change Your Meal Plan” on the navigation menu and follow the prompts to complete the meal plan selection.

Once completed, the meal plan will be activated immediately during the semester.

If your card is lost or stolen, choose one of the following methods to deactivate your Mason ID to prevent any unauthorized usage of Mason Money and meal plans:

  • Log into the Online Mason Card Office and select “Lost/Stolen Card.”
  • Contact the Mason Card Office at (703) 993-1004. If after business hours, leave a voice mail requesting that your Mason ID be deactivated, clearly stating your name, G Number, and contact information.

For a replacement Mason ID, visit the Mason Card Office on the Fairfax Campus, SciTech Campus, or Mason Square during business hours. There is a $25 fee for a card replacement.

During Business Hours: Visit the Mason Card Office for a replacement card. There is a $25 fee due at the office.

After Hours: Please contact a dining manager to coordinate access to dining halls, as meal plans cannot be accessed without the Mason ID.

Please allow two to three business days for the meal plan charge to be added to the Student Account. Payment options include credit cards, e-checks, and money orders (payable to George Mason University). Visit Student Account for more information on balance, billing, and payment.

Tip: Payment plans are available with up to 5 installments. A setup fee applies when signing up for split payments.

Note: Mason Money is not accepted for purchasing a meal plan.

  • Log on to the Online Mason Card Officewith your Mason NetID.
  • Under “Accounts” on the navigation menu, click “Balances and Recent Transactions” for purchasing details.
Due to a technical challenge, physical Mason ID card printing is currently unavailable. Our staff is actively working to resolve this issue as soon as possible. In the meantime, we highly recommend using the Mason Mobile ID as an alternative. It offers the same functionality, is convenient to set up, and ensures uninterrupted access to campus facilities and services.Mason Mobile ID
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LAURA CALLAHAN

Director of the Mason Card Office

Laura Callahan is the Director of the Mason Card Office at George Mason University overseeing the Mason ID program as well as the meal plan and Mason Money programs. Laura has worked at Mason for over 20 years. She holds a BBA degree from Eastern Kentucky University.

(703) 993-2871
[email protected]